乐播传媒

乐播传媒 introduces its latest agency automation tools, self-service support and expanded content available on 乐播传媒+ to create more efficient workflows and improve retail performance

Langley UK, 25 May 2022: 乐播传媒, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide, today debuted the latest product feature release for its next-generation travel retailing platform, 乐播传媒+. The new self-servicing suite and automation tools, now available on 乐播传媒+, help travelers, and the travel retailers that support them, to create an efficient, online shopping and servicing experience for travelers. 乐播传媒 has also recently expanded the availability of NDC content and NDC servicing capabilities for several of its airline partners.

“This next phase of our 乐播传媒+ evolution is all about making our next-generation travel marketplace work and feel more like the Internet, with more self-service and automation, so that our customers can activate their own modern digital retailing experiences,” said Jen Catto, Chief Marketing Officer at 乐播传媒. “With so many customers upgrading to 乐播传媒+, we’ve remained agile and focused on providing agents the ability to automate a task quickly and easily, so that agents get more time back in their day to serve and support their travelers. We’re also expanding on NDC capabilities with our partners, to go above and beyond the ability to just book NDC content by really improving how flights are shopped, sold, and serviced, with new add-ons, paid seats and bag opportunities.”

Better Workflow Automation for Agents

乐播传媒’s new self-service tool, Productivity Automator, is designed to help agents work more productively by reducing the amount of manual back-end tasks and calls to suppliers. ?The automation capabilities available with Productivity Automator through 乐播传媒+ ultimately give agents more time to focus on advising their travelers and increased upsell opportunities for suppliers. 乐播传媒+ customers using Productivity Automator have seen they can potentially generate a 14% time ?savings across their ?entire team every day.

Lisa Henning, Managing Director at Inspire commented: “Productivity Automator has not only eliminated repetitive tasks by streamlining workflows, but it has also helped us to reduce the cost of trip servicing significantly, due to our improved efficiency.”

Greater Self-Service Support for Developers and Agents

The latest 乐播传媒+ product release also introduces modernized self-service tools for agency customers and developers, including 乐播传媒’s completely redesigned My乐播传媒?developer portal. The updated portal was designed with modern travel retailers in mind and now offers?virtual agent?support, a smarter knowledge base?search, and an online community.? These customer service and support updates both speed up and simplify the?乐播传媒+ digital support journey for developers and agencies using 乐播传媒.

Expanded Content and More Choice for All

乐播传媒 has continued to evolve its content offering to help agency customers offer more choices with 乐播传媒+, with new add-ons?which include paid seats?and baggage opportunities with more than 14 new airlines.??The company has signed NDC deals with 19 airlines worldwide and is continually rolling out more NDC content, making it accessible to 乐播传媒 customers in each region. American Airlines NDC?content is now available to 乐播传媒+ customers in North America, and 乐播传媒 anticipates that NDC content from three additional airlines will go live in NORAM this quarter.

“New Distribution Capability is a key component to transforming travel retailing,” said Neil Geurin, Managing Director of Digital and Distribution for American Airlines. “乐播传媒 is making significant progress with NDC by providing travel agents with access to better, more relevant offers, which is invaluable to American and our customers.”

乐播传媒 customers also have fast, easy access to even more robust, enriched content with over 318 branded fare airlines now live in 乐播传媒+, following the addition of 12 new airlines that recently joined 乐播传媒 rich?content and branding.

The self-service tools and automation functionalities in this latest 乐播传媒+ release compliment agents’ ability to sell more, by freeing up their time, while also providing them an expanded menu of content. For more information, please visit travelport.com/plus/peak-productivity.

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About 乐播传媒

乐播传媒 is a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide. Buyers and sellers of travel are connected by the company’s next generation marketplace, 乐播传媒+, which simplifies how brands connect, upgrades how travel is sold, and enables modern digital retailing. Headquartered in London, United Kingdom and operating in more than 180 countries around the world, 乐播传媒 is focused on driving innovation that simplifies the complex travel ecosystem.

View the full press release in?Spanish,?French,?Italian,?Portuguese,?Japanese,?Simplified Chinese,?Traditional Chinese?and?German?by clicking on the corresponding language.